Shipping policy
Shipping Policy
Thank you for shopping with Velluxer. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.
Order Processing Time
- Orders are typically processed within 1–3 business days after payment is confirmed.
- Orders are not processed, shipped, or delivered on weekends or public holidays.
- During peak seasons, promotions, or holidays, processing times may be slightly longer.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Methods
We work with trusted shipping partners to ensure reliable delivery.
Available shipping options may include:
- Standard Shipping
- Express Shipping (where available)
Shipping methods and estimated delivery times will be displayed during checkout.
Delivery Timeframes
Estimated delivery times after shipment:
- Within India: 3–10 business days
- Remote Areas: 5–15 business days
- International Orders: 7–21 business days (if applicable)
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
- Shipping charges are calculated at checkout based on the delivery location and selected shipping method.
- Promotional offers such as free shipping may be available from time to time and will be clearly displayed on our website.
- Any applicable taxes or duties for international shipments are the responsibility of the customer unless otherwise stated.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing:
- Tracking number
- Courier details
- Tracking link (if available)
Please allow up to 24–48 hours for tracking information to become active.
Delivery Issues and Delays
While we strive to deliver orders within the estimated timeframe, delays may occur due to:
- Weather conditions
- Public holidays
- Courier service disruptions
- Customs processing (for international orders)
- Incorrect or incomplete shipping information
Velluxer is not responsible for delays caused by circumstances beyond our control.
If your order has not arrived within the expected delivery period, please contact us at velluxer@gmail.com, and we will assist you in tracking your shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
If an incorrect address is provided:
- We may not be able to modify the shipping address once the order has been processed.
- Additional shipping charges may apply if the package is returned and requires reshipment.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit:
- Contact us within 48 hours of delivery (or expected delivery date for lost packages).
- Provide your order number and any relevant photos if the package is damaged.
We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.
International Shipping
We currently [DO / DO NOT] offer international shipping.
If international shipping is available:
- Delivery times vary by destination.
- Customers are responsible for any customs duties, import taxes, or local fees imposed by their country.
- Customs processing may cause additional delays beyond our estimated delivery times.
Contact Us
For any shipping-related questions or concerns, please contact us:
Email: velluxer@gmail.com
Thank you for choosing Velluxer. We appreciate your trust and look forward to serving you.